Shipping & Delivery

Express delivery with tracking number: DHL, EMS, UPS, FedEx, and other authorised international courier partners.

1. Confirm Your Shipping Information

Before completing payment, please carefully verify that your shipping address is complete, accurate and free of typographical errors. Please provide a valid, frequently used email address and a reachable phone number so that our support team can contact you promptly if any issue arises with your order, such as customs holds, address clarification or delivery scheduling. Errors in shipping details may result in delivery delays, failed delivery attempts or misdelivery, for which we cannot be held responsible. If you notice an error in your address after placing an order, please contact our customer service team immediately so that we can correct the details before dispatch wherever possible.

2. Order Processing Time

All orders generally require 24 to 48 hours for processing. This includes order verification, payment confirmation, quality inspection, secure packing and label generation. Processing time excludes weekends and local public holidays. Once your order has been shipped, an automatic email containing your tracking number and tracking link will be sent to the email address you provided at checkout. We recommend checking your spam or junk folder if you do not receive the notification within 24 hours after dispatch. During peak sale seasons or high-demand periods, processing time may be extended slightly, and we appreciate your patience.

3. Customised & Special Styles

For certain special styles that require customisation, production will begin only after we have successfully received and confirmed your order and payment. Customised items typically require at least 10 business days to produce. Including production and shipping time, you can expect to receive your customised order within approximately two to three weeks in total. Please plan your purchase accordingly if you need the items by a specific date. Once production of a customised item begins, the order generally cannot be cancelled or modified, and such items are usually excluded from the standard return policy unless they arrive defective.

4. Rural & Remote Areas

Please note that if your delivery address is located in rural, remote or hard-to-reach areas, transit time may be longer than standard estimates due to limited courier coverage and infrequent delivery schedules. We recommend allowing additional time for delivery to such destinations.

5. Customs & International Orders

International orders may be subject to inspection and processing by the customs authority of the destination country, which can cause unexpected delays. These delays are entirely beyond our control, and we are unfortunately unable to provide assistance or compensation for customs-related hold-ups. Any applicable import duties, taxes or customs clearance fees are the responsibility of the recipient and are not covered by us. Please familiarise yourself with your local import regulations and applicable charges before placing an order.

6. Failed Delivery & Returned Parcels

If a parcel is returned to us due to an incorrect address, unsuccessful delivery attempts or refusal to accept the package, we will contact you to arrange redelivery. Please note that additional shipping charges may apply for reshipping returned parcels, and we will not be responsible for items returned without prior notice.

7. Delivery Time Estimates

Standard delivery transit times vary depending on your destination, the shipping method selected and current courier conditions. While we make every effort to deliver within the estimated timeframe, occasional delays may occur due to factors outside our control, including weather conditions, transport disruptions, customs processing or higher-than-expected seasonal demand. The estimated delivery times provided at checkout are intended as a guide and do not constitute a binding delivery guarantee.

8. Lost Package Handling

If your package does not arrive within 4 weeks from the shipping date, it will be treated as lost. In this case we will reship the identical items where possible, offer suitable alternatives subject to your approval, or issue a refund for the missing goods based on mutual agreement. If no same or similar items are available, you may cancel the order entirely and receive a full refund covering the total cost, including shipping and handling fees. Lost package claims should be submitted to our support team together with your order number and tracking ID for verification.

9. Contact Our Support Team

Should you have any questions regarding your shipment, tracking status or delivery progress, please feel free to contact our customer service team with your order number and tracking ID, and we will assist you as promptly as possible. Our goal is to ensure that every order reaches you smoothly and on time, and we are always happy to help with any shipping-related enquiry.